Last Updated: September 2026

Welcome to Creative Cups. By accessing or using this website, you agree to comply with these Terms & Conditions.

Please read them carefully before browsing the website or placing an order.

Use of Our Website

You may use this website for lawful purposes and in accordance with these Terms & Conditions.

You agree not to:

• Use the website for unlawful purposes
• Attempt to interfere with the website’s operation or security
• Access areas or information that you are not authorized to access
• Introduce malicious software or harmful code
• Misuse the website or its content

Products and Services

Creative Cups offers coffee cups, water bottles, personalized products, and related products and services through the website.

We make reasonable efforts to ensure that product descriptions, images, prices, and other information are accurate. However, product colours, appearance, availability, and other details may vary depending on the device used to view the website or the manufacturing process.

Personalized Designs

When using our personalized product options, you are responsible for ensuring that the information, names, messages, photographs, artwork, or other materials you submit are accurate and suitable for your requested product.

You represent that you have the necessary rights or permission to use any images, artwork, names, text, or other materials you submit.

Creative Cups reserves the right to decline a personalization request that violates applicable law or these Terms.

Product Availability

Product availability may change without notice.

We reserve the right to modify, discontinue, or update products, designs, sizes, colours, or other product options at any time.

Prices

Prices displayed on the website are subject to change without notice.

The applicable price for an order will generally be the price displayed at the time the order is submitted, subject to correction of obvious errors.

Orders

Submitting an order constitutes a request to purchase the selected products.

We reserve the right to refuse, cancel, or limit an order where necessary, including where there is an obvious pricing or product error, suspected fraud, unavailable inventory, or another legitimate reason.

If an order is cancelled after payment has been received, any applicable refund will be handled through the payment method used for the transaction.

Shipping and Delivery

Delivery times may vary depending on the product, destination, fulfillment process, shipping provider, and other circumstances.

Creative Cups is not responsible for delays caused by circumstances outside our reasonable control, including shipping carrier delays, weather, natural disasters, or other events beyond our control.

Returns, Refunds and Exchanges

Returns, refunds, and exchanges are subject to the applicable Creative Cups return policy.

Because personalized products may be created specifically for an individual customer, personalized items may be subject to different return or refund conditions.

Customers should contact Creative Cups before returning an item so that the appropriate process can be provided.

Intellectual Property

All website content, including logos, branding, text, graphics, photographs, designs, layouts, and other materials, is owned by or licensed to Creative Cups unless otherwise stated.

You may not reproduce, copy, distribute, modify, publish, or commercially exploit website content without prior written permission.

Third-Party Services

The website may rely on third-party services for functions such as payment processing, hosting, shipping, analytics, social media, or other services.

Those services may have their own terms and policies, and Creative Cups is not responsible for the independent operation or policies of third-party providers.

Website Availability

We make reasonable efforts to keep the website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, or completely free of errors.

We may temporarily suspend or modify the website for maintenance, updates, security, or other operational reasons.

Limitation of Liability

To the extent permitted by applicable law, Creative Cups will not be responsible for indirect, incidental, consequential, or other losses arising from the use of the website or products beyond liabilities that cannot legally be excluded.

Nothing in these Terms is intended to limit rights or protections that cannot legally be excluded under applicable law.

Changes to These Terms

We may update these Terms & Conditions from time to time.

Updated terms will be posted on this page, and the revised date will be updated accordingly.

Governing Law

These Terms & Conditions are governed by the applicable laws of the jurisdiction in which Creative Cups operates, without regard to conflict-of-law principles.

Contact

If you have questions regarding these Terms & Conditions, please contact Creative Cups through the Contact Us page.